Frequently Asked Questions

Frequently Asked Questions 2018-01-30T19:04:08+00:00
They are made in the United States, at our innovative production facility in North Carolina.

The Indigo Luxury mattress is topped with a comfort layer made of 2” of the highest rated all natural latex and 2” of superior gel memory foam and sits on a 6” support layer. Combined with all of the other features that make Indigo the best and most innovative mattress on the market today. A patented two bed feel, cleanable inside and out, the highest quality materials, eco-friendly design, and a patented cover and fire barrier with no fiberglass, modacrylic or materials soaked in fire retardant chemicals. The latex side is softer, and the gel visco side is firmer.

Our Classic mattress is the same as the Luxury except we replaced the latex with 2” of the highest rated foam that approximates the latex feel. The Classic is less expensive and a great alternative for anyone who has a sensitivity to latex. The highest rated foam side is firmer than the gel visco side.

Your Indigo mattress is meant to be the last mattress you will ever have to buy, thereby keeping our landfills free of additional mattresses that take up valuable space.

Most of our competition has designed a bed where all the foam parts are glued together, making the distinction between the comfort area (the first four inches) and the rest of the bed (the support area) not really important. You can’t replace one section when time and gravity ruin your comfort layer. You can’t flip, rotate, or refresh your comfort layer, since it is all glued together. Your only choice is to buy a completely new mattress—which, of course, is what those companies want you to do. It’s great for profit margins. Our beds can be opened up and each part can be replaced individually. The comfort layer can be moved or changed, flipped or rotated. This extends the life of the mattress and the comfort layer, keeps products from building up in landfills, and saves you the cost of an entirely new mattress every few years.

All of the foam utilized in our mattress is produced on site, at our mattress manufacturer in North Carolina to CertiPUR-US standards. Our latex is produced in the United States and is 100% natural. Please check our websites for a chemical analysis of all parts of our mattress. We care about the products that are in our mattress and that will be close to you while you are sleeping.
There are no flame retardant chemicals and no fiberglass in our mattress. We use a rayon-based fabric with a para-aramid fiber that is similar to the material used in a firefighter’s protective suit.
A platform bed works best.  While you can use a boxspring, we don’t recommend it. Any standard platform or adjustable frame will be fine, or put it on the floor.
Your regular sheets are fine.
It’s very easy to move an Indigo bed. If you’re relocating it within your home, just take the mattress apart (remove the cover and comfort layer) and move the mattress in pieces—this will make it easy and fairly light. To take it to a new home, fold the cover, roll up the comfort layers, and roll the larger support base gently and hold it together with stretchy cords or bands.
The cover should be dry cleaned, or spot cleaned with a mild detergent and water. To clean the internal layers, you should open the mattress and vacuum.

We recommend spot cleaning the cover with a mild detergent.

Place the mattress on your bed frame, and carefully cut a hole in the plastic. The mattress will expand when the vacuum seal of the plastic has been breached.  Then wait for it return to its full size and remove the plastic wrapper.

No. Just like almost every other substance on the planet, polyurethane foam off-gasses, or releases compounds into the air.  To be safe, we let our materials “breathe” a week in our North Carolina factory, so you don’t need to. Furthermore, our mattresses are not soaked in chemicals, so you don’t need to worry about them when you open your Indigo mattress.

The luxury mattress contains latex in the comfort layer. The classic mattress does not have latex.
Latex is hypoallergenic, has great form recovery, and is resistant to mite infections. Latex is also mold and mildew resistant, making it ideal for asthma and allergy sufferers, and is inherently antibacterial and antifungal. Indigo uses natural latex, which has earned the highest purity certification available in the industry. It’s formed without synthetic particles that can be found in non-natural latexes.

Our cost is higher because our materials are made with the utmost quality and are sustainably sourced. Furthermore, we choose not to use harmful chemicals and/or fiberglass in the fire barriers protecting the Indigo mattress. Also, our bed is meant to be the last bed you will ever buy since you can open it up and replace just the comfort layer, rather than the entire mattress. You can also open the bed to clean the inside, eliminating the buildup of debris that happens in other mattresses. This benefits you financially and has a positive impact on our environment by keeping mattresses out of landfill space.

You can place the mattress directly on the floor, or you can purchase a platform on which to place the mattress.
Yes, although a box spring is not needed or recommended.
Yes, it is recommended that you rotate both the comfort and support layers, in order to extend the life of the mattress.
No, we do not use any animal products, or any products tested on animals.
It is water absorbent. We encourage the use of a mattress protector.

We accept all major credit cards. And at checkout we offer a financing option.

Yes, we do! Just choose Pay Over Time at checkout.

No credit required. It’s quick and easy to apply and Zibby won’t pull your FICO score.

• Pay over time. Zibby buys the items you want and leases them to you by setting you up on recurring
payments.
• Flexible options. With each payment, you have the option to continue leasing, pay off your items, or return
them.
• 90 days same-as-cash. (*for retailers who participate) If you pay off your items within the first 90 days, you’ll
pay the same as you would have from day one.
• Get pre-approved. Complete Zibby’s quick application by clicking the button below and receive an instant
decision. From there, you can select the items you want within your Zibby spending limit.

When your mattress is shipped you will be forwarded a tracking number that can be used to track your mattress to your door. Normally, your mattress will ship within 48 hours of your purchase.

When your mattress is shipped you will be forwarded a tracking number that can be used to track your mattress to your door. Normally, your mattress will ship within 24 to 48 hours from the date of your order.
Only in Florida and North Carolina.

We use FedEx Ground to ship your Indigo Mattress.

Yes! We offer a 100 Night Rest Easy Guarantee. You can try your new mattress in your own home for up to 100 nights. If you don’t absolutely love it, just let us know! We will arrange to have it removed and refund your money! Free Returns! **Please note – original shipping charges will not be refunded in Hawaii or Alaska.

Your new Indigo support layer is covered by a 10 year limited warranty, your Indigo Comfort Layer is covered by a 5 year limited warranty, and your Mattress Cover is covered by a 2 year limited warranty, collectively the LIMITED MATTRESS WARRANTY. The value of the warranty is prorated over the length of the warranty period for each component of the mattress.

Yes, however there are shipping charges that will be added to your order.

No, not at this time

No, due to the size and weight of the mattress, the shipping company will not require a signature.
You can contact your local Salvation Army to arrange a free pick-up in most locations, or you can contact 1-800-Got-Junk.
We support organizations that are making a difference in the lives of members of their community.
Indigo holds itself to standards of diversity, corporate transparency, open business practices, fair wages, American manufacturing, sustainability, science, and equity. We feel that it’s not enough to focus on these goals within our offices, and that we have a responsibily to carry these values forward.
The NRDC works to safeguard the earth—its people, its plants and animals, and the natural systems on which all life depends.They combine the power of more than two million members and online activists with the expertise of some 500 scientists, lawyers, and policy advocates across the globe to ensure the rights of all people to the air, the water, and the wild.
As early as the 1970s, mattress branding came into vogue. Back then, mattresses were supposed to be really firm—the firmer the better. However, there was no science to back this claim. Today, steel innersprings are going the way of the horse and buggy. Conventional mattresses may be 14-15” thick, but that includes a 4-5” steel innerspring that is mostly air. That’s why we made our mattress 10” thick. It’s the same support and comfort as a 15” mattress sold in a mattress store, but without the worthless innerspring. People are becoming savvier consumers in this market! 15” thick mattresses, retail bait and switch pricing lies, and super firm mattresses don’t cut it anymore.

Essentially, the boxspring was attractive to mattress retailers and manufacturers because it could be upsold as a way to increase the ticket price. It was mostly made of cardboard and metal, and only functioned to make your bed taller—this is just as easy to achieve with the platform you would have to buy anyway.

Nope. Thicker doesn’t mean better. Your body only really interacts with the first four to six inches of foam in the bed. The rest is there for appearances and to make sure the currently popular sheet size fits.
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